Support

Valor is made by a small team. Email us at support@valorapp.io and we reply within two business days. If you write from an address other than your account's, tell us which one you signed up with so we can help.

Subscription

Cancel or change plan. Your subscription is managed by the store, not by us. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments & subscriptions. After cancelling you keep access until the end of the paid period.
Free trial. It lasts 7 days. Cancel before it ends and you are not charged.
Refunds. Handled by the store you bought from: Apple or Google Play.
I paid and still see the padlock. In Profile, tap "Restore purchases" with the same store account you bought with. If that doesn't fix it, email us with the purchase date.

Voice calls

The counterpart can't hear me. Check that Valor has microphone permission (Settings, Valor, Microphone) and that no other app is using the mic. Headphones improve capture.
Minutes. The free plan includes 10 voice minutes a month and Valor Pro 100 a month (150 on the yearly plan). The counter resets monthly. A call that never connects doesn't use minutes.
The call drops. It needs a stable connection. If it keeps happening, email us with the approximate time and the scenario.

Account and data

Delete your account. In Profile, "Delete account". It removes your account, transcripts, scores and relationships immediately and irreversibly. Your subscription, if any, is cancelled separately in the store. The full detail, and how to request it if you already uninstalled the app, is on deleting your account.
Export or review your data. Email us and we send it to you.